WARRANTY

Indoor signs are covered by a warranty period of 24 months.
Outdoor signs are covered by a warranty period of 12 months.
Electrical components such as the power supply, adapter, and dimmer are covered by a warranty period of 12 months, provided they are used appropriately.


Please note:

Warranty will be valid for 24 Months (Indoor signage) and 12 months (Outdoor signage) from the day of purchase or invoice paid.
It is crucial to properly protect the power supply and other electrical components by placing them under a shed or cover. Failing to do so can lead to potential faults or malfunctions, and importantly, it will also render the warranty void.
Toysign does not provide any warranty on the products (Power Adapter/Dimmer) ordered via amazon or any other website, nor for an unsuccessful installation of the neon sign. We take no responsibility for the signs, in case the segments are assembled in an unsound and flawed manner.


Warranty coverage for Hard Wired & Installed Signs


bears no responsibility for any costs incurred for installing and/or uninstalling your sign. If you have installed and/or hard-wired your product/sign, We take no responsibility for any costs incurred due to uninstalling and/or re-installing your sign or product. If your sign has been wired and/or modified by an electrician we reserve the right at our sole discretion to decide if the fault is covered under our warranty period or not.



Replacement

Toysign assures its customers, that the products we offer are free from any manufacturing defect. Unfortunately, in the emergence of such a case, we provide hassle-free assistance to all the customers. Kindly note that we offer Returns or Replacements for faulty products only and will make every effort to resolve the issue and may fix, or replace the faulty product after careful inspection of the delivered products. Please note: Warranty will be valid for 24 Months (Indoor signage) and 12 months (Outdoor signage) from the day of purchase or invoice paid. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case-by-case basis depending on the source of the fault and is at the sole discretion of Toysign.